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Access an Expired Course
In an expired course, you can access: Grades Old tests and assignments Your eBook and media resources You cannot complete tests or assignments after the course end date. Expired courses have a gray background and are labeled Course ended.
Access Course Resources (eBook, audio, and video)
Video Tutorial: Access Resources Access student resources through Companion Sites and eBooks. Related information eBooks and Other Resources Companion Sites
Access Study Tools in Cengage Read
Use notes, highlights, or bookmarks in Cengage Read to study or prepare for tests.
Access Your Learning Platform Course
If you're not sure which way you should access your course, contact your instructor.
Accessibility
Cengage is committed to making its educational materials accessible to users of all abilities. Through a dedicated company-wide task force, the assistance of outside experts and consultants, and feedback from users, Cengage continuously seeks to identify and evaluate opportunities for improving the usability and accessibility of our products and services.
Accessibility in Cengage Read
Use accessibility features to read eBooks aloud, change text font and size, and display alternative text.
Add Alternate Email Address
Add an alternate email address to your Cengage account. This email can be used for communication if you forget your password.
Add Bookmarks
Bookmark important content in your course materials or assignments to review later. Your bookmarks are saved in the Study Hub and can be accessed across browsers and devices.
Add Bookmarks
Bookmark important content in your eBook to review later. Your bookmarks can be accessed across browsers and devices.
Add Cengage Unlimited Study Tools
Your Cengage Unlimited subscription includes access to practice tests and study guides for many subjects. Add study tools to your dashboard for quick access.
Add eBook to Favorites in Cengage Read
Add eBooks under Favorites for quick access from the Cengage Read homepage.
Add eBooks to your Dashboard
Add Cengage eBooks to your dashboard for easy access to your course materials.
Allow Cookies in Chrome
Go to chrome://settings/cookies. Select Allow third-party cookies .
Allow Cookies in Microsoft Edge
Click ⋯ › Settings . Click Cookies and Site Permissions . Click Manage and delete cookies and site data . Turn on Allow sites to save and read cookie data (recommended) .
Allow Cookies in Safari
You can't allow cookies only for specific sites. Click Safari › Settings . Click the Advanced tab. Clear Block all cookies . Click the Privacy tab. Clear Prevent cross-site tracking .
Allow JavaScript in Chrome
Go to chrome://settings/content/javascript. Select Sites can use JavaScript .
Allow JavaScript in Microsoft Edge
In Microsoft Edge, JavaScript is always enabled and you cannot disable it.
Allow JavaScript in Safari
Click Safari › Settings . Click the Security tab. Select Enable JavaScript .
Allow Pop-Up Windows in Chrome
Go to chrome://settings/content/popups. Next to Allowed to send pop-ups or use redirects , click Add and add each of the following domains: The domain used by your Learning Management System (LMS), for example, ncsu.blackboard.com [*.]cengage.com Related information Chrome help: Block or allow pop-ups
Allow Pop-Up Windows in Microsoft Edge
Click ⋯ › Settings . Click Cookies and Site Permissions . Under Site permissions , click Pop-ups and redirects . Turn off Blocked (recommended) . Related information Microsoft Edge help: Block pop-ups
Allow Pop-Up Windows in Safari
If not open already, open MindTap for K–12 in a browser tab. Click Safari › Settings . Click the Websites tab. Click Pop-up Windows . Select Allow for the following domains, if listed: The domain used by your Learning Management System (LMS), for example, ncsu.blackboard.com [*.]cengage.com Related information Safari help: Block pop-ups and unnecessary content
Assignments
Complete assignments your instructor has assigned to you in Spark.
Browser Plugins
Some content and tools might require the following browser plugins.
Browser Settings
Configure the following settings in your web browser.
Can't Join Spark Course After Entering Incorrect Course Key
When joining a new Spark course, if you enter an incorrect course key, you cannot join the course after entering the correct course key.
Can't Open Resource Links
When you click a resource on the companion site, the resource does not open.
Cengage Grace Period
During the grace period: You can complete your coursework in Cengage. At the publisher's discretion, you might also have access to the eBook for your class, if one is available. Each time you access your class, you will be reminded to purchase access or enter your access code. No payment method is required. After the grace period, all of your work is still available to your instructor. To continue using Cengage, you must either purchase access online or enter a valid access code. Related...
Cengage is Not Responding
If is not responding or working correctly, you can check its status at techcheck.cengage.com.
Cengage Read Mobile App
Download the Cengage Read app to read Cengage eBooks on your iOS or Android device.
Cengage Read System Requirements
These are the system requirements necessary to install and use Cengage Read.
Change Background Color in Cengage Read
Change the background color of the Cengage Read app to reduce eye strain or adjust for color blindness.
Change eBook Accessibility Settings
You can adjust the size and font used in your eBook content and display the alternative text for eBook media.
Change Email Address
In Spark, click › My Account . Your profile opens. Enter your email in Email . Click Save . A confirmation message displays.
Change Email Address
In the sidebar, click Profile . Your account profile opens in a new window. Click Change Alternate Email . Enter your password in Confirm Password . Type your alternate email address in Alternate Email . Save your changes. This might be labeled Save , Save Changes , or Update . Click Use Alternate Email as Primary Email . If you are using your alternate email on a different Cengage account with active enrollments, you cannot use it as the primary email for this account. A confirmation email is...
Change Name
In Spark, click › My Account . Your profile opens. Update your first and last name. Click Save . A confirmation message displays.
Change Password
In Spark, click › My Account . Your profile opens. Click Change Password . Enter your current password in Current password . Enter your new password in Password . Your password should contain: At least 8 characters At least one uppercase letter At least one lowercase letter At least one number Repeat your password in Repeat password . Click Save . A confirmation message displays.
Change Password
Due to privacy regulations, NGLSync does not collect or store student contact information. This means NGLSync cannot send you an email to reset your password. Your teacher must change your password for you.
Change Platform Language
Set your preferred language for buttons and labels in Spark.
Change Text Font and Size in Cengage Read
Adjust the font and size of text in the Cengage Read app.
Change Your Password
Keep your account secure by changing your password occasionally.
Check Your System
Use the browser check tool to see if you need to update your browser or install missing plugins.
Companion Sites
Use the following steps to find your product. Go to eltngl.com . You can use the Browse the Catalogue tab, or the Search Products search bar to search for your product. On the product page, click Program Information › Companion Site . Click Student Companion Site . Related information Can't Open Resource Links
Complete an In-Class Activity
Your teacher may assign you an activity to be completed during your class session. Depending on your teacher's preference, your score could be recorded in the gradebook.
Complete Assignments
Complete assignments to build skills and demonstrate understanding.
Configure Browser Settings in Chrome
If needed, configure your browser settings in Chrome.
Configure Browser Settings in Microsoft Edge
If needed, configure your browser settings in Microsoft Edge.
Configure Browser Settings in Safari
If needed, configure your browser settings in Safari.
Configure MacOS/OS X for Keyboard Accessibility
By default, MacOS/OS X is not configured to use the TAB key to navigate to all items in Safari and Firefox.
Contact Support
Contact customer support with additional questions.
Contact Support
Find out how to get personal support for Spark.
Contact Support
Contact customer support with additional questions.
Course Materials
Access materials for your MindTap for K–12 course.
Courses
In Spark, assignments and activities for each book are contained in a course.
Create a Student Account
Create a student account to access your learning platform course. If you are a K-12 or primary student, your account might be created for you by your instructor.
Create Account
If this is your first time using Spark, create an account and join your course.
Create Account for Self-Study
If you do not have a teacher, create an account and join your self-study course.
Create an NGLSync Account and Enroll in a Cengage Course
If you do not have an NGLSync account, use the course registration link to create your account and enroll in your Cengage course.
Create and Edit Bookmarks in Cengage Read
Save bookmarks in Cengage Read to return to content you want to review again later and for test preparation.
Create and Edit Highlights in Cengage Read
Highlight text in Cengage Read to remember certain content and for test preparation.
Create and Edit Notes in Cengage Read
Take notes in Cengage Read to analyze important concepts or for test preparation.
Create Higher Education Student Account
Create a Cengage account to access your learning platform course.
Delete Account
To delete an account—for example, if you have more than one account—contact customer support.
Disable Homework Help in Chrome
You can disable the Homework Help feature in Google Chrome that provides AI-generated answers to educational content.
Display Alternative Text in Cengage Read
Visually impaired users can enable alternative text to understand images that are difficult to see.
Downloading activities to complete them offline
How to download content To complete Activities offline you must download them first. Before downloading them ensure that you have a stable connection to the Internet. The app will display a warning image if you are not connected (offline): Click the download button next to any: Activity: to download a specific Activity. Lesson: to download all Activities within a Lesson. Unit: to download all Activities within a Unit. Assignment : to download all Activities within an Assignment. This option is...
eBook Features
Learn more about types of Cengage eBooks and their features.
eBooks and Other Resources
Access eBooks, audio, video, and other resources in Spark.
Edit Notes and Highlights
Edit and delete notes and highlights from your eBook page or the Notebook .
Edit ReadSpeaker Settings
ReadSpeaker is not available for all content. Open your course material. Click to open ReadSpeaker. Click . Adjust your settings. To do this Do this Show the text being read aloud in a different color Set Text highlighting to On . Control which text is highlighted Set Highlighting options to: Word and sentence Sentence only Word only No highlighting Change highlighted text colors Select a Word color and Sentence color to change the highlight color. Select a Text color to change the text being...
Edit Your User Profile
Change your personal information.
Enroll in a Cengage Course
Enroll in your Cengage course using its course key (WebAssign: class key).
Enroll in a Cengage Course
Enroll in your Cengage course using its course key (WebAssign: class key) at nglsync.cengage.com/register .
Enroll with Course Key
Course keys are provided by your instructor. They are strings of numbers and letters that identify a specific course. Enter your course key on your student dashboard. Your course key will look like one of these examples: MTP1X111X1X1 E-Y11XX11XX1X1X MYSCHOOL 1234 5678 You can enter your course key (WebAssign: class key) from your Cengage account dashboard or getenrolled.com . Cengage Dashboard Enter your course key (WebAssign: class key) from your Cengage dashboard. If needed, sign in or create...
Enroll with Course Link
Course links are URLs provided by your instructor that go directly to your course. Your instructor might provide it in class or on your syllabus. If you do not have a course link, you might need to access your course through your LMS or with a course key. Click your course enrollment link. If needed, sign in or create a Cengage account. If needed, enter your access code, purchase your course materials, or proceed with temporary access. Temporary access: You can access your Cengage course...
Enroll with Learning Management System
If your course uses a Learning Management System (LMS) like Canvas, Blackboard, or a school-specific platform, enroll in your Cengage section by clicking an assignment link in your LMS.
Extend Print Rentals
Purchase an extension for your print rentals past the original rental period.
Forgot Password
Reset Password with Email On learn.eltngl.com , click Sign in . Click Forgot password? Enter your email address and click Forgotten Password Request . Follow the instructions sent to your email. Ask Instructor to Reset Password Ask your instructor to rest your password. Your instructor will either create a temporary password for you or send you an email with a link to reset your password. If your instructor gives you a temporary password, sign in to Spark with that password. You will be...
Forgot Password
If you forget your password, reset it from the sign-in page.
Forgot Your Username
Your username is the email address associated with your Cengage account.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Getting Started
Related information CNOWv2 Smart Start Checklist CNOWv2 Essentials Slide Deck
Highlight and Take Notes
Highlight important content in your eBook and add notes to review later. Your notes and highlights are saved in the Notebook.
Highlight Text
Mark important content to review later. Your highlighted text is saved in the Study Hub .
Instructor Steps for Reuse
Sign in to the Instructor Center at login.cengage.com/ssoinstructor/mydashboard.htm faculty.cengage.com . Click My Library . Click My Courses . Select the textbook or product for your course. Click Manage Courses . If you do not see Manage Courses , select the textbook or product for your course. Click Create Course . Click Create Course Masters & Sections . In the Instructor Resource Center, navigate to your course, course master, or section. Select the textbook or product for your course....
Join a Course
Enroll in a teacher-led Spark course with your existing account.
Join a Course for Self-Study
If you do not have a teacher, join a new self-study course with your existing Spark account.
Joined Wrong Course
Cause Most likely, when you registered for Spark, you clicked Not studying with a teacher? and got a course key for a self-study course instead of using the course key from your instructor. Use your instructor's course key to transfer out of the self-study course and into the instructor-led course. Your work is not copied to the new course. You must repeat any activities you have already completed to receive credit in your new course. Resolution Click Courses in Spark. Navigate to your course...
K–12 Sign In
Related information NGLSync Sign In Sign Out Change Password Google Classroom
Keyboard Shortcuts
Keyboard shortcuts can be used in MindTap for K–12. The shortcuts cover various tasks for Windows and Mac functions.
Links to MindTap for K–12 Courses or Activities Don't Work
When you click a link to a MindTap for K–12 course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
LMS Troubleshooting
Sometimes problems can occur with MindTap for K–12 and your Learning Management System.
Lost or Damaged Access Code
The access code on a physical access card is not readable after scratching off the film covering the code or is lost.
Manage Account
To access your profile, click My Account . Your profile displays: Your personal information. You can change your name, password, email address, and preferred language here. Related information Change Email Address Change Name Change Password Forgot Password Change Platform Language
Manage Account
Use your Cengage account to sign in to Cengage.
Manage Your Cengage Unlimited Subscription
Upgrade to Cengage Unlimited or extend your subscription.
Merge Multiple Accounts
If you have more than one Cengage account, you can merge your accounts as long as only one of the accounts has active courses or subscriptions.
Messages
Send and receive messages from your instructor directly in Spark.
Microsoft Office
SAM 365 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2021 Home, Premium, or University macOS 10.14 or later Microsoft 365 Home/Premium subscription or Microsoft Office 2021 Home/Student Not compatible with Microsoft Office Online. Office Online files have a different structure than files created on the desktop version of Office. SAM 2019 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2019 Home, Premium, or University macOS 10.14 or...
Microsoft Office
Cengage regularly updates MindTap for K–12 to remain current with Microsoft updates and the evolving learning needs of students and instructors. SAM 365 and 365/2021 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2021 Home, Premium, or University macOS 10.14 or later Microsoft 365 Home/Premium subscription or Microsoft Office 2021 Home/Student Not compatible with Microsoft Office Online. Office Online files have a different structure than files created on the...
MindTap for K–12 on iPad
Most MindTap for K–12 features are available on iPad, but some features require a desktop or laptop computer.
MindTap Help for Elementary Students
Related information Getting Started System Requirements Check Your System Allow Cookies in Chrome Allow Cookies in Microsoft Edge Allow Cookies in Safari Allow JavaScript in Chrome Allow JavaScript in Microsoft Edge Allow JavaScript in Safari Allow Pop-Up Windows in Chrome Allow Pop-Up Windows in Microsoft Edge Allow Pop-Up Windows in Safari Browser Settings Configure Browser Settings in Chrome Disable Homework Help in Chrome Configure Browser Settings in Microsoft Edge Configure Browser...
More Information
See the following resources for more information or help with specific issues.
Multiple eBook Links
This is expected behavior. Your eBook is available in multiple formats, and all available formats are linked from your dashboard. Each format has the same content, but your notes and bookmarks do not transfer across formats. You can identify the format of your eBook by its title: eTextbook: Title Example: eTextbook: Calculus A reflowable eBook that adapts to fit different devices. This format provides the most accessible experience for people using assistive technology and conforms to ePUB...
My Course Pricing Doesn't Match What I Was Told
The courseware price at checkout is different than what you were told by your instructor. This generally happens because an incorrect institution is saved in your account profile.
My Old Code Doesn't Apply To My New Course
The access code which paid for your previous course is not paying for your current one even though both courses are built on the same textbook.
Navigate eBook in Cengage Read
Navigate through pages after opening an eBook in the Cengage Read app.
NGLSync K–12 Student Help
NGLSync is for K–12 teachers and students only. Use the NGLSync portal to access courses in: MindTap WebAssign OWLv2
NGLSync Troubleshooting
Sometimes problems can occur when signing in to your MindTap for K–12 courses through NGLSync.
No Course Key for Spark
You're trying to create an account or join an Spark course, but you don't have a course key.
Online Placement Test
The National Geographic Learning Online Placement Test determines your current English proficiency level, so you can be placed in the most suitable class to help you progress.
Online/Offline synchronization
Activities completed in the app will sync to the Spark available in your web browser at learn.eltngl.com. If you are offline, the app will report any progress, scores, and answers in the app as soon as you connect to the internet again.
Open eBook to a Specific Page
Find a page in your eBook by page number. The page numbers in eBooks match the print version.
Open eBooks
Open your eBook. Depending on how your course was set up, some options might not be available. To do this Do this From your MindTap for K–12 class In the upper-left corner, click › Launch eBook . From your learning management system Click the reading link to open your eBook in a new window. From NGLSync Click Resources next to your course name. Click Launch next to eBook. Open an eBook section and start reading. To do this Do this Open a textbook section If necessary, click or to show the table...
Open eBooks in Cengage Read
Download an eBook to read it in Cengage Read.
Open Full eBook
Reading activities in the learning path or an LMS open only a section of the eBook. Open the full eBook to navigate to all pages including the table of contents.
Open Materials
Launch your course to view your textbook and assignments.
Open Your Cengage Course
Open your Cengage course from your LMS (like Canvas or Blackboard) or from your Cengage dashboard. After opening your course, open your other courses in the Cengage sidebar.
Platform Languages
Spark can display buttons, labels, and instructions in your preferred language.
Practice
Complete unassigned activities and games for extra practice.
Prepare for the Test
Before you begin your placement test: Have a working microphone. It will be used for the speaking part of the test. Allow yourself enough time to take the entire test. The test has four different parts. You will only have one try to take the test. You cannot restart the test after stopping.
Print Rentals
Rent a printed version of your textbook.
Purchase Access
Open your Cengage dashboard at login.cengage.com . On your dashboard, click Purchase Cengage or Open Cengage next to your course, then click Buy Now . Your recommended option will be indicated with a blue Most Affordable Option heading. Your individual course material costs are compared to the cost of a Cengage Unlimited subscription. Your recommended option will be indicated with a blue Most Affordable Option heading. Purchase access to individual products or choose a subscription. Purchase...
Purchase with Follet
After you purchase courseware or Cengage Unlimited from Follet or their affiliated campus bookstores, you will receive an email with your access code. Register it on the Cengage site to unlock your access.
Purchased With the Wrong Account
When you purchase access for Cengage and sign in you see a message that you have not purchased access yet.
Purchasing Problems
There are some common problems you might run into while purchasing access.
Purchasing With Financial Aid
To find out how to purchase Cengage materials with financial aid, materials, contact your institution's bursar office.
Read the eBook Aloud in Cengage Read
You can make the eBook read text and alternative text out loud to support audio learning. This also makes content accessible if you are visually impaired. You can listen to the eBook in your preferred language or speed.
Redeem Access From Bookstores
Follow the instructions on your receipt to redeem your access code. Related information Sign In Through Your LMS Register Access Code Course Link sam.join-sam-section Redeem Access with RedShelf Redeem Access with Barnes & Noble Purchase with Follet Redeem Access with VitalSource
Redeem Access with Barnes & Noble
After you purchase courseware or Cengage Unlimited from Barnes & Noble college bookstores, you will receive an email on how to get your Cengage access code. Register it on the Cengage site to unlock your access.
Redeem Access with RedShelf
After you purchase courseware or Cengage Unlimited from RedShelf or their affiliated campus bookstores, you will receive an email on how to get your Cengage access code. Register it on the Cengage site to unlock your access.
Redeem Access with VitalSource
After you purchase courseware or Cengage Unlimited from VitalSource or their affiliated campus bookstores, you will receive an email on how to get your Cengage access code. Register it on the Cengage site to unlock your access.
Refunds
The return policy depends on the type of materials purchased.
Register Access Code
Your access code is proof of purchase for your courseware or eBook. If you purchased from a bookstore or other retailer, you must apply your access code to your account to access course materials after the grace period. You do not need an access code if you purchased from cengage.com , subscribed to Cengage Unlimited , or your school purchased Cengage access for you. If you have a multi-term access code from a print book or online purchase, you do not need to re-enter the code or provide...
Remove My Personal Information
You can submit a Right To Be Forgotten request to permanently remove your personal information from all Cengage systems.
Request Refund for a Digital Purchase
Self service refunds are not available. To request a refund, contact support.cengage.com . You must wait 24 hours after your initial purchase to request a refund. To get a refund on an upgraded subscription, contact support.cengage.com Cengage cannot provide refunds for purchases from bookstores or other third parties, such as Amazon, Barnes & Noble, and Follett. Open your Cengage dashboard at login.cengage.com . In the sidebar, click Orders . Click to expand an order and view the details....
Request Refund for a Print Rental
Print rentals fulfilled by Cengage that are returned and received within 21 days of purchase will be refunded.
Retake a Course for Free
If you need to retake a Cengage course, you may be able to do so for free. Contact support to see if you are eligible.
Return Print Rentals
Print rentals must be returned before the rental due date or the end of your Cengage Unlimited subscription, whichever comes first.
Reusable content for Spark
In an expired course, you can access: Grades Old tests and assignments Your eBook and media resources You cannot complete tests or assignments after the course end date. To display options for the course, hover over the course. You cannot delete or edit courses that display . These courses were created by the Spark administrator for your school. Teacher or Student-Led Teacher-led You have a teacher who is part of a school. The teacher tracks your grades and progress and might manage enrollment....
Review Notes and Highlights
Review your notes and highlights in the Notebook . You can search, edit, and print your Notebook contents.
Review Your Test
Depending on your instructor's preference, you may be able to review and see all your correct and incorrect answers after your test has been graded.
Scroll Through the eBook in Cengage Read
Scroll vertically or horizontally through the pages of your eBook.
Search eBook and Notebook
Search your eBook, notes, and highlighted text for information.
Sign In
Click the language selector menu in the upper-right corner to select your preferred language. Sign in at learn.eltngl.com . Click Sign in . Enter your Username and Password . Click Sign in . Sign in for the First Time If your instructor created your account for you, you might receive an email from Spark with a link to create a password. Use this link to sign in for the first time. Open the welcome email and click Set Password . Your Spark account opens in a new window. Enter your password in...
Sign In
Where you sign in to access course materials depends on how your course was set up. If you're not sure where to sign in, ask your instructor.
Sign In Through Your LMS
Pop-up windows and cookies must be allowed in your browser. See Browser Settings . Sign in to your LMS. Navigate to your course. Your course includes links to Cengage content added by your instructor. Click a Cengage link. You might have to ask your instructor which link to click, or try clicking a few links to find the right one. The first time you access your Cengage course from your LMS, the Cengage Sign In page opens. If you already have a Cengage account, sign in with your email and...
Sign in to Cengage Read
Sign in to your Cengage account to access your eBooks on Cengage Read.
Sign in with Google Classroom
Sign in to Google Classroom. In your Google Classroom class, click Classwork . Click the link under Cengage Resources to open your Cengage course.
Sign In with NGLSync
Go to nglsync.cengage.com . Search for your school by name or location. Select your school from the search results and click Continue . Your school's sign-in page opens. Bookmark your school's sign-in page for quicker access. Related information Sign Out Change Password
Sign Out
Protect your NGLSync account by signing out when you are finished.
Single Sign-On (SSO) Application
Use your institution or school district's Single Sign-On (SSO) experience to access your learning platform. Your institution may use Security Assertion Markup Language (SAML) or an SSO application such as Clever or Classlink.
Sites to Allow
For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.
Sites to Allow
To ensure that Cengage learning platforms work correctly, the following sites should not be blocked by firewalls. Browsers should also allow cookies and pop-up windows for these sites.
Spark
Students can use Spark to: Read the textbook Access audio and video resources Complete assignments Take tests Communicate with their teacher View their progress You can access Spark in your browser, or download your course materials to use offline with the mobile app. Related information Create Account Self-Study Access Olp System Requirements for Sites to Allow Platform Languages
Spark App
The Spark – NGL app gives you access to the Spark for an offline experience that syncs across devices and logins.
Spark Course Key Lookup
If you do not have a teacher, get your course key to enroll in self-study courses in Spark.
Students Asked for Payment
Your K–12 school district has purchased access to MindTap for K–12 for its students, but when you create an account and sign in at the main Cengage home page, you are told your trial access will expire and asked for payment.
System Requirements
Supported Browsers Windows Chrome 135 and 136 Edge 134 and 135 macOS Chrome 135 and 136 Safari 17 and 18 Chrome OS Chrome 135 and 136 iOS Safari 18 (iPad only) Other browsers and versions, such as Firefox, might also work but are not supported. If you have problems when using an unsupported browser version, try using a supported browser version before contacting Customer Support. Workstation Recommendations Download bandwidth: 5+ Mbps RAM: 2+ GB CPU: 1.8+ GHz / multi-core Display: 1366 × 768,...
System Requirements for Spark
Spark Platform Sign in to the Spark platform at learn.eltngl.com to join a course, access the eBook and audio/video resources, complete activities, and view your grades. Windows (64-bit) 7 Chrome latest version Firefox latest version Windows 10 Edge latest version MacOS 10.15 or later Safari latest version iPad 2 or later Safari latest version iPhone 7 or later Safari latest version Android 7.0 Chrome latest version Spark App The Spark app lets students download their eBook, audio and video...
Take a Test
You can take tests assigned to you by your instructor in your Spark dashboard.
Take Notes
Take notes on your assignments and course materials. Your notes are saved in the Study Hub for future reference.
Take the Online Placement Test
The Online Placement Test is timed. The timer starts when you open the test. It includes questions for grammar, vocabulary, listening, and reading. There are three short speaking activities. Make sure your microphone is working properly. You have one try to take the test. The Online Placement Test is not available on the mobile app. You must use a browser to access and take the test. Video Tutorial: Take the Online Placement Test Sign in to Spark. If prompted, set a new password. Select Term of...
Tests
The Tests tab allows you to access and complete tests assigned to you, and review your correct and incorrect answers. Your assigned tests display in a list view under the Complete and Incomplete tabs.
Troubleshooting
Related information No Course Key Joined Wrong Course Course Key Incorrect Can't Open Resource Links Contact Support Open a Support Case
Troubleshooting
Sometimes the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Use Cengage Unlimited Test Prep
Prepare for exams by taking custom, automatically graded, multiple-choice practice tests.
Use eBooks
Access eBooks from your student dashboard and your Cengage course. If your course uses a Learning Management System (LMS), you can access your eBook from there if enabled by your instructor.
Use Read Aloud
Use Read Aloud to listen to eBook contents, including descriptive text for images. You can adjust the reading speed and voice.
Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
View Cengage Unlimited Study Guide
Review key concepts with the Cengage Unlimited study guide for your discipline.