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Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Contact Support
Find out how to get personal support for Spark.
Contact Support
Contact customer support with additional questions.
LMS Administrator Help
Information for LMS administrators to support integration with Cengage learning platforms.
Edit Institutional Settings
Institutional administrators for Spark control their school's settings, including if teachers can create their own courses or manage student accounts.
Troubleshooting
Related information Problems Uploading Roster Contact Support Open a Support Case
Sites to Allow
For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.
Manage Users
Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.
Deploy the Cengage Tool
Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.
Course Management
Create and manage your courses for Spark.
Add Administrators
Add an institutional administrator to your course.
Export Gradebook Data
You can export gradebook summaries by: Course All grades for all students in a course Student All grades for one student in a course Video Tutorial: Export the Gradebook Related information Export Course Gradebook Data Export Student Gradebook Data
Change Platform Language
Set your preferred language for buttons and labels in Spark.
Export the Institutional Report
Export and download the institutional report in Spark.
Sign In
Click the language selector menu in the upper-right corner to select your preferred language. Sign in at learn.eltngl.com . Click Sign in . Enter your Username and Password . Click Sign in .
Instructors
Each course can have no more than four instructors. Related information Instructor Self-Registration Add an Instructor Import Multiple Instructors Export Edit Reset Password Remove an Instructor
Students
Manage your course roster in Spark by adding students to your course, editing their information, and resetting their passwords if they cannot access their accounts.
LTI 1.0 LMS
Create an LTI 1.0 LMS Integrated course in Spark.
Manage Courses
Manage your courses in Spark.
Problems Uploading Roster
After uploading a roster file, some users were not added to your course.