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Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
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Wrong Name Error
When uploading a project file, a Wrong Name error displays and you are not able to submit your project.
Cengage Course is not in Your LMS
After selecting Link to an existing course or section in your LMS, your Cengage course does not display as an option.
Copy Section Schedule to Other Sections
You can copy the assignment schedule from one section into other sections in the same course.
Cengage Listed Twice in LMS Content Market
When integrating a Cengage course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Wrong Format Error
When uploading a project file, a Wrong Format error displays and you are not able to submit your project.
Wrong Application Error
When uploading a project file, a Wrong Application error displays and you are not able to submit your project.
LMS Troubleshooting
Sometimes problems can occur with Cengage and your Learning Management System.
Purchased With the Wrong Account
When you purchase access for Cengage and sign in you see a message that you have not purchased access yet.
Add Students to a Class
Students can be added to a class in one of two ways. Teachers can add students manually, or students can register themselves using a class access code.
Create a Single-Section Course
Before you can assign MindTap activities to your students, you must create a course.
Can't Copy Section Schedule
When you try to copy a section schedule to an existing section in the same course, the section you want to copy to is not available.
Modifying Gradebook Section Settings
Modifying Gradebook's Section Settings changes the default display for all sections. You can choose:
Delete a Course or Section
You can hide or delete a course, section, or course master. You can delete a course or section from your Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
Navigate eBook in Cengage Read
Navigate through pages after opening an eBook in the Cengage Read app.
Create and Edit Notes in Cengage Read
Take notes in Cengage Read to analyze important concepts or for test preparation.
"This assignment is already assigned to the same student who is inactive in another class" Message
If you've added a student to an assignment already and then they've switched sections, you'll need to relink the assignment from their new section to them.
(LTI Advantage) Create a New LMS-Integrated CNOWv2 Course
If you have not created the CNOWv2 course you want to integrate with LMS, create it from LMS.
Change the Section End Date in MindTap
Change the end date of your MindTap section. Then, you can change assignment dates.
Class Aggregate Reports
Class Aggregate reports give you an overview of your students' performance. There are several different ways to organize your Class Aggregate reports.
Links to Cengage Courses or Activities Don't Work
When you click a link to a Cengage course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
(LTI Advantage) Copy a MindTap Course to a New LMS Course
Copy an existing MindTap course to a new LMS course. You can copy your own MindTap course or another instructor's course.
Edit Section Information
If needed, you can change the section name, dates, and meeting times.
(LTI Advantage) Integrate an Existing MindTap Course with LMS
If you already created the MindTap course you want to integrate with LMS — and no students are enrolled — integrate your existing course.