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Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Contact Support
Find out how to get personal support for Spark.
Contact Support
Contact customer support with additional questions.
LMS Administrator Help
Information for LMS administrators to support integration with Cengage learning platforms.
Edit Institutional Settings
Institutional administrators for Spark control their school's settings, including if teachers can create their own courses or manage student accounts.
Troubleshooting
Related information Problems Uploading Roster Contact Support Open a Support Case
Sites to Allow
For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.
Manage Users
Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.
Deploy the Cengage Tool
Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.
Course Management
Create and manage your courses for Spark.
Add Administrators
Add an institutional administrator to your course.
Export Gradebook Data
You can export gradebook summaries by: Course All grades for all students in a course Student All grades for one student in a course Video Tutorial: Export the Gradebook Related information Export Course Gradebook Data Export Student Gradebook Data
Change Platform Language
Set your preferred language for buttons and labels in Spark.
Export the Institutional Report
Export and download the institutional report in Spark.
Sign In
Click the language selector menu in the upper-right corner to select your preferred language. Sign in at learn.eltngl.com . Click Sign in . Enter your Username and Password . Click Sign in .
Instructors
Each course can have no more than four instructors. Related information Instructor Self-Registration Add an Instructor Import Multiple Instructors Export Edit Reset Password Remove an Instructor
Students
Manage your course roster in Spark by adding students to your course, editing their information, and resetting their passwords if they cannot access their accounts.
LTI 1.0 LMS
Create an LTI 1.0 LMS Integrated course in Spark.
Manage Courses
Manage your courses in Spark.
Problems Uploading Roster
After uploading a roster file, some users were not added to your course.
Create a Test
Create your own test using questions from a National Geographic Learning question bank.
Platform Languages
Spark can display buttons, labels, and instructions in your preferred language.
System Requirements for Spark
Spark Platform Sign in to the Spark platform at learn.eltngl.com to join a course, access the eBook and audio/video resources, complete activities, and view your grades. Windows (64-bit) 7 Chrome latest version Firefox latest version Windows 10 Edge latest version MacOS 10.15 or later Safari latest version iPad 2 or later Safari latest version iPhone 7 or later Safari latest version Android 7.0 Chrome latest version Spark App The Spark app lets students download their eBook, audio and video...
Copy a Course
If you are teaching multiple sections of a course or teaching a course you have previously taught, you can simplify course setup by copying an existing course. Your assignments, tests, and their settings will be copied from your original course to your new course and assigned to all students who enroll in the new course.
Create a Spark Course
Create your course in Spark.
Create an Assignment
Create an assignment using activities from your Spark course. You can set due dates, assign the assignment to specific students, preview the assignment, and allow multiple attempts.
Create Self-Registration Guide for Students
Give your students a customized self-registration PDF guide so they can add themselves to your course. The guide includes a registration link specific to your course that lets students enroll without a course key.
Customize and Share Dynamic Lessons
Depending on how your institution is set up, you may be able to customize and share Dynamic Lessons with instructors at your institution.
Export Courses
Download your school's course information as a CSV file.
Import Multiple Courses
Import multiple courses at once by uploading a course.CSV file.
Add a New or Existing Student
Add a student to your course.
Add an Instructor
Add an individual instructor to your course.
Edit Instructor Information
If needed, you can change an instructor's name, username, and email address.
Edit Student Information
If needed, you can change a student's name, username, and email address.
Export Course Gradebook Data
Course Gradebook data reports include: The average grade in the course The percent of the course each student has completed The average score for each student When each student last signed in to Spark The total amount of time each student has spent using Spark Click Course Management in the top navigation bar. The list of courses at your institution will display. Hover over the course whose grades you want to download and click . Click Generate Report . The following message displays. A message...
Export Instructors
Download your school's instructor information as a CSV file.
Export Student Gradebook Data
Student Gradebook data reports include: The total time the student has spent using Spark The percent of the course the student has completed Details for each activity in the course: When the student last accessed the activity Activity score, given in the format correct tasks / total tasks Activity result, given as a percentage Number of times the student attempted the activity The time the student spent on each activity Click User Management in Spark. Hover over a student. Click . A...
Export Students
Download your course roster as a CSV file.
Import Multiple Instructors
Video Tutorial: Import Multiple Instructors Click User Management in Spark. Click Import › Instructors . The Import Instructors menu opens. Click Download CSV template . A.CSV template will download on your computer. Open the template in a spreadsheet editing program such as Excel. Enter instructor information. Username The username for the account. Usernames can include the following characters: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z a b c d e f g h i j k l m n o p q r s t u v w x...
Import Multiple Students
Add multiple students to your course at the same time by uploading a roster CSV file.