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Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Contact Support
Find out how to get personal support for Spark.
Contact Support
Contact customer support with additional questions.
LMS Administrator Help
Information for LMS administrators to support integration with Cengage learning platforms.
Edit Institutional Settings
Institutional administrators for Spark control their school's settings, including if teachers can create their own courses or manage student accounts.
Troubleshooting
Related information Problems Uploading Roster Contact Support Open a Support Case
Sites to Allow
For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.
Manage Users
Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.
Deploy the Cengage Tool
Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.
Course Management
Create and manage your courses for Spark.
Add Administrators
Add an institutional administrator to your course.
Export Gradebook Data
You can export gradebook summaries by: Course All grades for all students in a course Student All grades for one student in a course Video Tutorial: Export the Gradebook Related information Export Course Gradebook Data Export Student Gradebook Data
Change Platform Language
Set your preferred language for buttons and labels in Spark.
Export the Institutional Report
Export and download the institutional report in Spark.
Sign In
Click the language selector menu in the upper-right corner to select your preferred language. Sign in at learn.eltngl.com . Click Sign in . Enter your Username and Password . Click Sign in .
Instructors
Each course can have no more than four instructors. Related information Instructor Self-Registration Add an Instructor Import Multiple Instructors Export Edit Reset Password Remove an Instructor
Students
Manage your course roster in Spark by adding students to your course, editing their information, and resetting their passwords if they cannot access their accounts.
LTI 1.0 LMS
Create an LTI 1.0 LMS Integrated course in Spark.
Manage Courses
Manage your courses in Spark.
Problems Uploading Roster
After uploading a roster file, some users were not added to your course.
Create a Test
Create your own test using questions from a National Geographic Learning question bank.
Platform Languages
Spark can display buttons, labels, and instructions in your preferred language.
System Requirements for Spark
Spark Platform Sign in to the Spark platform at learn.eltngl.com to join a course, access the eBook and audio/video resources, complete activities, and view your grades. Windows (64-bit) 7 Chrome latest version Firefox latest version Windows 10 Edge latest version MacOS 10.15 or later Safari latest version iPad 2 or later Safari latest version iPhone 7 or later Safari latest version Android 7.0 Chrome latest version Spark App The Spark app lets students download their eBook, audio and video...
Copy a Course
If you are teaching multiple sections of a course or teaching a course you have previously taught, you can simplify course setup by copying an existing course. Your assignments, tests, and their settings will be copied from your original course to your new course and assigned to all students who enroll in the new course.
Create a Spark Course
Create your course in Spark.
Create an Assignment
Create an assignment using activities from your Spark course. You can set due dates, assign the assignment to specific students, preview the assignment, and allow multiple attempts.
Create Self-Registration Guide for Students
Give your students a customized self-registration PDF guide so they can add themselves to your course. The guide includes a registration link specific to your course that lets students enroll without a course key.
Customize and Share Dynamic Lessons
Depending on how your institution is set up, you may be able to customize and share Dynamic Lessons with instructors at your institution.
Export Courses
Download your school's course information as a CSV file.
Import Multiple Courses
Import multiple courses at once by uploading a course.CSV file.
Add a New or Existing Student
Add a student to your course.
Add an Instructor
Add an individual instructor to your course.
Edit Instructor Information
If needed, you can change an instructor's name, username, and email address.
Edit Student Information
If needed, you can change a student's name, username, and email address.
Export Course Gradebook Data
Course Gradebook data reports include: The average grade in the course The percent of the course each student has completed The average score for each student When each student last signed in to Spark The total amount of time each student has spent using Spark Click Course Management in the top navigation bar. The list of courses at your institution will display. Hover over the course whose grades you want to download and click . Click Generate Report . The following message displays. A message...
Export Instructors
Download your school's instructor information as a CSV file.
Export Student Gradebook Data
Student Gradebook data reports include: The total time the student has spent using Spark The percent of the course the student has completed Details for each activity in the course: When the student last accessed the activity Activity score, given in the format correct tasks / total tasks Activity result, given as a percentage Number of times the student attempted the activity The time the student spent on each activity Click User Management in Spark. Hover over a student. Click . A...
Export Students
Download your course roster as a CSV file.
Import Multiple Instructors
Video Tutorial: Import Multiple Instructors Click User Management in Spark. Click Import › Instructors . The Import Instructors menu opens. Click Download CSV template . A.CSV template will download on your computer. Open the template in a spreadsheet editing program such as Excel. Enter instructor information. Username The username for the account. Usernames can include the following characters: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z a b c d e f g h i j k l m n o p q r s t u v w x...
Import Multiple Students
Add multiple students to your course at the same time by uploading a roster CSV file.
Instructor Self-Registration
Share the NGL Institution ID with instructors in your institution, to allow them to self-register. The NGL Institution ID is a 9-digit number, specifically assigned to your institution. You can find it in the Settings tab in your dashboard.
Remove a Student
Remove a student if they are incorrectly enrolled or should be dropped from your course.
Remove an Instructor
You can remove an instructor from your course.
Reset a Student Password
If a student forgets their password, you can create a temporary password for them or send an email with a link to create their own new password.
Reset an Instructor Password
If an instructor has an email address associated with their account, they can reset their own password from the sign-in page. Video Tutorial: Reset Password Click User Management in Spark. To filter the user list: Search the user's name in Search Select the user role The and icons are shown. Click . Click Reset Password . Enter your password and click Next . Create a new temporary password for the instructor, or send them a link to set their own password. Create new temporary password When...
Transfer a Student
Transfer a student to move them to a different course.
Access an Expired Course
In an expired course, you can access: Gradebook and student takes Old tests and assignments The Classroom Presentation Tool Teacher resources You cannot create or schedule new assignments. Students can view expired courses, but they cannot submit work after the end date.
Assign a Test
When you assign a test to your course, you decide its start and end dates, how many times students can attempt the test, if students are shown correctness marks and correct answers, and if students can review test questions after the due date.
Create a Blackboard-Integrated Spark Course
Create your Spark course from your Blackboard course to connect the two courses.
Create a Brightspace-Integrated Spark Course
Create your Spark course from your Brightspace course to connect the two courses.
Create a Canvas-Integrated Spark Course
Create your Spark course from your Canvas course to connect the two courses.
Create a Moodle-Integrated Spark Course
Create your Spark course from your Moodle course to connect the two courses.
Create a Schoology-Integrated Spark Course
Create your Spark course from your Schoology course to connect the two courses.
Delete a Course
If needed, delete your Spark course.
Edit a Course
If needed, change your Spark course information, dates, and instructors.
Teacher View
Switch to Teacher View to see the instructor courses dashboard. From here, you can interact with courses exactly how instructors would.
Register the Cengage Tool
To enable Cengage and Blackboard integration, you must configure and register the Cengage tool for your site.
Reusable content for Spark
In an expired course, you can access: Gradebook and student takes Old tests and assignments The Classroom Presentation Tool Teacher resources You cannot create or schedule new assignments. Students can view expired courses, but they cannot submit work after the end date. To display options for the course, hover over the course. You cannot delete or edit courses that display . These courses were created by the Spark administrator for your school. Teacher or Student-Led Teacher-led School-led...
Spark
Institutional administrators can use Spark to: Give your school access to Spark materials Create and manage courses Create and manage student and instructor accounts Configure school settings Related information System Requirements for Sites to Allow Platform Languages Course Management Manage Users
Create the Cengage Tool
To enable instructors to integrate their Moodle and Cengage courses, create and register the Cengage tool.
Dynamic Registration (Sakai 21.x and later)
If you are using Sakai 21.x or later, register the Cengage tool with dynamic registration.
Manual Update or Registration (Sakai 19.x / 20.x)
If you are using Sakai 19.x or 20.x, register the Cengage tool or update your existing tool to LTI advantage.
Update Cengage Tool to LTI Advantage (Sakai 21.x and later)
If you are using Sakai 21.x or later, check if you have an existing Cengage tool that can be updated to LTI Advantage before registering a new one.
Create a LMS-Integrated Spark Course
Create your Spark course from your LMS course to connect the two courses.
Instructor Steps for Reuse
Sign in to the Instructor Center at login.cengage.com/ssoinstructor/mydashboard.htm faculty.cengage.com . Click My Library . Click My Courses . Select the textbook or product for your course. Click Manage Courses . If you do not see Manage Courses , select the textbook or product for your course. Click Create Course . Click Create Course Masters & Sections . In the Instructor Resource Center, navigate to your course, course master, or section. Select the textbook or product for your course....
Microsoft Office
SAM 365 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2021 Home, Premium, or University macOS 10.14 or later Microsoft 365 Home/Premium subscription or Microsoft Office 2021 Home/Student Not compatible with Microsoft Office Online. Office Online files have a different structure than files created on the desktop version of Office. SAM 2019 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2019 Home, Premium, or University macOS 10.14 or...
Add the National Geographic Learning Spark App to Your Moodle Site
Integrate Spark resources within your institution's Moodle learning management system, using LTI 1.3.
Create an External Tool in Moodle for LTI 1.0 Integration
Integrate Spark resources within your institution's Moodle Learning Management System, using LTI 1.0.
Assign an In-Class Activity
Video Tutorial: Assign an In-Class Activity In the Class Content tab, select your program from the program dropdown menu. Select the lesson you want. You can choose Publisher Lessons , or My Lessons , if you have created a custom lesson. If you know which activity you want to assign, scroll to that activity and click the slide. If you are presenting a lesson, the activities that can be assigned will display in the tool bar. Click to launch the activity. From the Course selection dropdown menu,...
Present a Lesson
Present a live pre-made Publisher Lesson or your customized lesson.
Create a Course
Create a Moodle LTI 1.3 integrated course in Spark.
Join a Course
Enroll in a teacher-led Spark course with your existing account.
Add the National Geographic Learning Spark App to Your Blackboard Site
Integrate Spark resources within your institution's Blackboard learning management system, using LTI 1.3.
Create Account
Create an account to access the Spark platform.
Create an External Tool in Canvas for LTI 1.0 Integration
Integrate Spark resources within your institution's Canvas Learning Management System, using LTI 1.0.
Remove the Old Cengage Tool
Make the old Cengage tool unavailable so instructors do not see two versions of the Cengage tool in the Content Market.
Remove the Old Cengage Tool
Make the old Cengage tool unavailable so instructors do not see two versions of the Cengage tool in the Content Market.
Migrate to Partner Cloud
Use the migration tool to migrate Blackboard courses from Building Block to LTI Advantage with Partner Cloud.
Migrate to Partner Cloud
Use the migration tool to migrate Blackboard courses from Building Block to LTI Advantage with Partner Cloud.
Create Account
If this is your first time using Spark, create an account and join your course.