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Troubleshooting
Sometimes the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
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NGLSync Troubleshooting
Sometimes problems can occur when managing your Explore courses through NGLSync.
LMS Troubleshooting
Sometimes problems can occur with Explore and your Learning Management System.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Cengage Listed Twice in LMS Content Market
When integrating an Explore course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Course Creation Error
An error message displays when you try to create a course.
Explore Course is not in Your LMS
After selecting Link to an existing course or section in your LMS, your Explore course does not display as an option.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Grade Sync Problems
Student grades in Explore do not sync to your LMS, or sync very slowly.
Links to Explore Courses or Activities Don't Work
When you click a link to an Explore course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.