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Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
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LMS Troubleshooting
Sometimes problems can occur with SAM and your Learning Management System.
Project Errors
When you submit a project for grading, SAM might warn about one or more problems with the submitted project file.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Cengage Listed Twice in LMS Content Market
When integrating a SAM course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Course Creation Error
An error message displays when you try to create a course.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Grade Sync Problems
Student grades in SAM do not sync to your LMS, or sync very slowly.
Links to SAM Courses or Activities Don't Work
When you click a link to a SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
SAM Course is not in Your LMS
After selecting Link to an existing course or section in your LMS, your SAM course does not display as an option.
Signed out of Moodle While Using Cengage Tool
You are signed out of Moodle when you try to add SAM activity links while using Google Chrome.