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Use the Cengage Support Portal
Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
Contact Support
Find out how to get personal support for Spark.
Contact Support
Contact customer support with additional questions.
LMS Administrator Help
Information for LMS administrators to support integration with Cengage learning platforms.
Edit Institutional Settings
Institutional administrators for Spark control their school's settings, including if teachers can create their own courses or manage student accounts.
Troubleshooting
Related information Problems Uploading Roster Contact Support Open a Support Case
Sites to Allow
For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.
Manage Users
Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.
Deploy the Cengage Tool
Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.
Course Management
Create and manage your courses for Spark.