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Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
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Wrong Name Error
When uploading a project file, a Wrong Name error displays and you are not able to submit your project.
Cengage Course is not in Your LMS
After selecting Link to an existing course or section in your LMS, your Cengage course does not display as an option.
Copy Section Schedule to Other Sections
You can copy the assignment schedule from one section into other sections in the same course.
Cengage Listed Twice in LMS Content Market
When integrating a Cengage course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Wrong Format Error
When uploading a project file, a Wrong Format error displays and you are not able to submit your project.
Wrong Application Error
When uploading a project file, a Wrong Application error displays and you are not able to submit your project.
LMS Troubleshooting
Sometimes problems can occur with Cengage and your Learning Management System.
Purchased With the Wrong Account
When you purchase access for Cengage and sign in you see a message that you have not purchased access yet.
Add Students to a Class
Students can be added to a class in one of two ways. Teachers can add students manually, or students can register themselves using a class access code.
Create a Single-Section Course
Before you can assign MindTap activities to your students, you must create a course.
Can't Copy Section Schedule
When you try to copy a section schedule to an existing section in the same course, the section you want to copy to is not available.
Modifying Gradebook Section Settings
Modifying Gradebook's Section Settings changes the default display for all sections. You can choose:
Delete a Course or Section
You can hide or delete a course, section, or course master. You can delete a course or section from your Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
Navigate eBook in Cengage Read
Navigate through pages after opening an eBook in the Cengage Read app.
Create and Edit Notes in Cengage Read
Take notes in Cengage Read to analyze important concepts or for test preparation.
"This assignment is already assigned to the same student who is inactive in another class" Message
If you've added a student to an assignment already and then they've switched sections, you'll need to relink the assignment from their new section to them.
(LTI Advantage) Create a New LMS-Integrated CNOWv2 Course
If you have not created the CNOWv2 course you want to integrate with LMS, create it from LMS.
Change the Section End Date in MindTap
Change the end date of your MindTap section. Then, you can change assignment dates.
Class Aggregate Reports
Class Aggregate reports give you an overview of your students' performance. There are several different ways to organize your Class Aggregate reports.
Links to Cengage Courses or Activities Don't Work
When you click a link to a Cengage course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
(LTI Advantage) Copy a MindTap Course to a New LMS Course
Copy an existing MindTap course to a new LMS course. You can copy your own MindTap course or another instructor's course.
Edit Section Information
If needed, you can change the section name, dates, and meeting times.
(LTI Advantage) Integrate an Existing MindTap Course with LMS
If you already created the MindTap course you want to integrate with LMS — and no students are enrolled — integrate your existing course.
(Not Available for US) Create Sections from a Course Master
You can create multiple course sections from a course master. Each section will use the course master content and settings.
(LTI 1.0) Other LMS
If your LMS is not specified, there are general LMS integration resources available.
Find Instructor Resources
Cengage products often include resources you can use to supplement your online classes. Open the Instructor Companion Site to see what instructor resources are available for your product. View the product details in your library to see what instructor resources are available for your product.
Remove a Section
You can remove a course section from your and your students' views by sending it to the Trash.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
View Linked Courses in the Instructor Center Check if Your Course is LMS-Integrated
You can see which of your courses and course sections are linked to an LMS in the Instructor Center. You can see if your MindTap sections are linked to an LMS in the Instructor Center.
(LTI 1.0) Copy a CNOWv2 Course to a New LMS Course
If your LTI 1.0 LMS is not otherwise specified, the following steps apply to any LTI 1.0 compliant LMS. Copy an existing CNOWv2 course to a new LMS course. You can copy your own CNOWv2 course or another instructor's course.
Find and Use PowerPoint Presentations
Many Cengage products are accompanied by PowerPoint presentations created by subject matter experts. These presentations are available for download in your product's Companion Site. These presentations are available for download on your product details page.
(LTI 1.0) Integrate an Existing MindTap Course With LMS
If your LTI 1.0 LMS is not otherwise specified, the following steps apply to any LTI 1.0 compliant LMS. If you already created the MindTap course you want to integrate with LMS — and no students are enrolled — integrate your existing course.
Class Insights Analytics for a Class Section
Use Class Insights to see an overview of what assigned textbook topics your class understands and what topics need more work.
Linked to Wrong WebAssign Account
After purchasing Cengage Unlimited or course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access. After purchasing course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access.
Change the Instructor for a Section
You can change the instructor for a course section after the section is created.
Delete Your Added Course Materials
Permanently remove links you added to your course materials.
Copy Section to Another Course
If needed, you can copy a section from one course into another course. The section being copied is not changed.
Add a Section to a Course
When you add a new section to an existing course, the schedule of assignments and other settings are copied from the current section.
Product in My Library Cannot be Found
When you click Create Course in My Library , you see an error message that your product cannot be found.
Restore a Section from the Trash
You can restore a course section from the Trash.
Class Analysis Page
You can monitor the class performance on each assignment using the Class Analysis page.
Copy a Section
Create a new section by copying an existing one using the same textbook and content version. You can copy up to 5 sections at once.
Sign in to Cengage Read
Sign in to your Cengage account to access your eBooks on Cengage Read.
Create a Multisection Course
Create a course with multiple sections. First create and set up a single-section course, then copy your initial section to create your multisection course. Use this process in place of the previous course master workflow.
Open Class Insights
You can open Class Insights analytics from your My Classes or ClassView pages. In Class Insights , you can navigate to detailed analytics for a specific textbook topic or student.
Export Class Aggregate Reports
Export your Class Aggregate reports to share your course analytics or save them on your computer.
Create a Section
If you have multiple sections of the same course, you can reflect that in CNOWv2. You can assign different instructors to your course sections. Sections can include assignments from the parent course, as well as additional assignments.
Video Tutorial: Use Class Insights
In this video tutorial, you will learn how to use Class Insights.
Create a New LTI Advantage LMS-Integrated CNOWv2 Course
If you have not created the CNOWv2 course you want to integrate with LTI Advantage LMS, create it from LTI Advantage LMS.
Open eBooks in Cengage Read
Download an eBook to read it in Cengage Read.
Create Multi-Section Course
After you create your initial course and section, you can add more sections to your course.
Deactivating a Section
You may need to deactivate a section if, for example, a course is no longer offered or an instructor has left your institution. To deactivate a section, use the following procedure:
Class Insights Status Icons
Status icons provide a thumbnail view of your students' understanding of the topic, based on class performance on assignment questions covering the topic from the assignment with the latest due date.
Edit Scores for Assignments Added to GradeBook
You can edit scores that you added for assignments your students completed outside of WebAssign.
Editing Section Instructors
Edit the instructors for your section using the following procedure:
Editing Section Students
Edit the students for your section using the following procedure:
View Class Aggregate Reports
View Class Aggregate reports in CNOWv2 to better understand how your students are performing.
Adjust Class Insights Settings
You can adjust the thresholds for Class Insights status icons and for flagging questions. You can also specify a different set of thresholds for a particular assignment category, for example, to set a higher standard for tests than for homework.
Copy a MindTap Course to a New LTI Advantage LMS Course
Copy an existing MindTap course to a new LTI Advantage LMS course. You can copy your own MindTap course or another instructor's course.
Communicating to a Section
Send an e-mail to your entire section using the following procedure:
(LTI Advantage) Other LMS
If your LMS is not specified, there are general LMS integration resources available.
Schedule a Project
Assign a project to your class.
Scores Page for a Class
The Scores page for a class is a snapshot of your students' progress on assignments right now.
(LTI 1.0) Create a New LMS-Integrated CNOWv2 Course
Before you begin, your LMS administrator must have set up the Cengage tool in your LMS, and you must have received an email from Cengage containing a Cengage Course URL. Create a link to the Cengage tool. You only have to do this once. Navigate to your external tools. Third party content like Cengage is listed as an external tool or app in your LMS. Click the Cengage link. This might be named Cengage or MindLinks. If you are not sure, ask your LMS admin. In the URL field, paste the Cengage...
Copy a MindTap Course to a New LTI Advantage LMS Course
If your LTI Advantage LMS is not otherwise specified, the following steps apply to any LTI Advantage compliant LMS. Copy an existing MindTap course to a new LTI Advantage LMS course. You can copy your own MindTap course or another instructor's course.
Cengage Read System Requirements
These are the system requirements necessary to install and use Cengage Read.
Review Your Student's Work in Class Insights
With Class Insights, you can review your student's work for a specific topic rather than assignment by assignment. You can use this to identify what kind of problems need more study.
Integrate an Existing MindTap Course With LTI Advantage LMS
If your LTI Advantage LMS is not otherwise specified, the following steps apply to any LTI Advantage compliant LMS. If you already created the MindTap course you want to integrate with LTI Advantage LMS — and no students are enrolled — integrate your existing course.
Class Insights Topic
Each listed topic is the title of a textbook section for which you assigned work in WebAssign.
Change Background Color in Cengage Read
Change the background color of the Cengage Read app to reduce eye strain or adjust for color blindness.
Class Insights Analytics for a Textbook Topic
Use Class Insights analytics for a specific topic to see which assignments and questions your students might be struggling with. You can also identify students who might need extra help with the topic.
Add a Class
To add a class, please follow these steps:
Project Errors
When you submit a project for grading, SAM might warn about one or more problems with the submitted project file.
Create and Edit Highlights in Cengage Read
Highlight text in Cengage Read to remember certain content and for test preparation.
Access Study Tools in Cengage Read
Use notes, highlights, or bookmarks in Cengage Read to study or prepare for tests.
Change Text Font and Size in Cengage Read
Adjust the font and size of text in the Cengage Read app.
Class Performance
View and track your class' performance on assignments, practice, and tests in the Course Gradebook.
Can't View Data for Archived Section
You can't view student responses, question scores, or log data, or you can't change section dates, GradeBook settings, or scores, for a section that ended more than six years ago.
Create and Edit Bookmarks in Cengage Read
Save bookmarks in Cengage Read to return to content you want to review again later and for test preparation.
Cengage Bulk Rostering
If your school district uses Cengage bulk rostering services or a Single Sign-On (SSO) system, your district technology coordinator works with Cengage to enroll students in your course. To add or remove a student from your NGLSync course, contact your district technology coordinator.
Integrate WebAssign With Your LMS Course
Your LMS administrator must have set up the Cengage tool in LMS. With this integration: You and your students access your WebAssign courses from LMS. To help your students, use clear and consistent naming for your courses and sections in both LMS and WebAssign. This is especially important if you integrate more than one WebAssign section from the same LMS course. Create your course in LMS. Choose one of the following: In your WebAssign course, assign the activities you want to use. Related...
Add eBook to Favorites in Cengage Read
Add eBooks under Favorites for quick access from the Cengage Read homepage.
Can't Find Cengage Content in Blackboard
When setting up your Cengage course in Blackboard, you cannot find Cengage content under Content (Blackboard Original) or Institution Tools (Blackboard Ultra).
Cengage Grace Period
During the grace period: Your students can complete their coursework in Cengage. At the publisher's discretion, they might also have access to the eBook for your class, if one is available. Each time your students access your class, they will be reminded to purchase access or enter their access code. No payment method is required. After the grace period, all of your students' work is still available to you. To continue using Cengage, your students must either purchase access online or enter a...
Create a Cognero Class
You must create a Cognero class before you can assign content to your students.
Password Protect Activities
Password protect activities to prevent students from accessing them before you distribute the password. You can set a different password for each activity, or use batch editing to set the same password for multiple activities.
Change Assignment Behaviors for a Section
If needed, you can change some WebAssign assignment behaviors in your class settings. This lets you use the same assignments for different classes with different behaviors in each class. For example, you might give partial credit for correctly specifying units in a physics survey course, but not give partial credit for units in an introductory course for physics majors.
Cengage Read Mobile App
Download the Cengage Read app to read Cengage eBooks on your iOS or Android device.
View a Class Key
There might be instances where you need to locate a class key after you create your course.
Edit Course or Section
You can change most details of a course or section after creating it.
Integrate Explore With Your LMS LTI Advantage Course
Your LMS administrator must have set up the Cengage tool in LMS. With this integration: You and your students access your Explore courses from LMS. To help your students, use clear and consistent naming for your courses and sections in both LMS and Explore. This is especially important if you integrate more than one Explore section from the same LMS course. General Procedure Create your course in LMS. Choose one of the following: In your Explore course, assign the activities you want to use....
Class Insights Attempted Questions
The bar graph in the Attempted Questions column reflects the selected performance measure.
Class Insights Flagged Questions
A question is flagged if one or more of its parts are answered incorrectly by many of your students. If needed, you can adjust the flagging threshold.
Copy a Cengage Infuse Course
After your course is set up how you want, you can copy it to create other sections.
Class Insights
Class Insights gives you an analytical view of your students' performance on the textbook topics for which you've assigned work.
About Class Meeting Times
When you create a new course section, specifying class meeting times lets you schedule assignments based on the meeting times.
Schedule an Assignment Based on Class Schedule
You can schedule assignments to be due a specified amount of time before or after one of the class meetings for a week — for example, to make an in-class assignment due 10 minutes before the end of Wednesday's class.
Class Insights Analytics for a Student
With multiple submissions, online homework lets your students retry a problem until they figure out how to solve it. However, this means that homework scores often don't indicate how well your students understand the material. A better predictor of your students' test performance is performance on the first attempt for each question part. Class Insights uses this criterion to rate your student's proficiency on the assigned textbook topics. On the first attempt, your student earned at least 90%...
Class Not Available
A class you enrolled in is not listed on your sidebar or WebAssign home page.
Where is the Class Management screen?
To access the Class Management screen as a teacher, first login at BigIdeasMath.com. Click on your name in the top-right corner of the page, and click Class Management .
Transfer a Student Between Sections in a Course
Transfer a student from one section to another in the same course. If an assignment is present in both sections, any work that the student has completed on the assignment in the original section automatically transfers to that assignment in the new section. If the student entered an access code for the class, the code is transferred to the new section.
Add Sections
To add a new section, use the following procedure:
Switch Sections
To access other Assignments in different sections, simply change the section by following the procedure below:
(MindTap LMS) December 2024
Based on feedback from instructors, Cengage has improved the process for integrating Cengage content into your LMS classes. You start the integration in your LMS just as always, but the new Cengage workflow takes you step by step through selecting your content, your students' purchase options, your course settings, and creating, copying, or linking your course.
Student Joined Wrong Course
Cause Most likely, when your student joined their course, they entered the wrong course key and joined a self-study course instead of your course. Resolution Students enrolled in a self-study course will see the option to Switch to teacher-led course on their Courses tab and account page. Give students your course key so they can transfer into your course. Student work does not transfer to the new course. Students must re-do any activities they have already completed to receive credit in your...
View Assignment Scores for Your Class
You can get an overall idea about how your class is doing by reviewing assignment scores for your class. You can spot assignments on which many of your students performed poorly, or identify students who are struggling.
View Total Enrollment and Class Average
Use the following procedure to view total enrollment and class average:
Class Insights Bar Graphs and Statistics
Each assignment, question, and question part on the Details page displays a horizontal stacked bar graph showing its performance data.
Set Up LMS Integration (Old)
Integrate WebAssign in your LMS class so you and your students can access your WebAssign assignments from your LMS.
Add a Link to Student Dashboard
Add a link to the Cengage student dashboard in the same way that you add links to your eBook. The student dashboard link is listed at the bottom of the list of chapters.
Add a Link to Technical Support
Add a Cengage technical support link in the same way that you add links to your eBook. The technical support link is listed at the bottom of the list of chapters.
Accessibility in Cengage Read
Use accessibility features to read eBooks aloud, change text font and size, and display alternative text.
Create a New LTI Advantage LMS-Integrated CNOWv2 Course
If you do not know where to find the Cengage tool, try searching the LMS help system or ask your administrator. Open your LTI Advantage LMS course. Follow the steps for your LMS to access the Cengage tool. Click the Cengage tool. If the tool is not available, contact your administrator. If prompted, sign in to your Cengage instructor account to link your LTI Advantage LMS and Cengage accounts. If you don't have a Cengage instructor account, click Create Account . On the Integrate with Cengage...
Study section
This article is for Visible Biology subscribers who want to learn more about different studying tools in Visible Biology. These include Flashcards, Quizzes, and Lab Activities.
Managing the Class Roster
This article explains to instructors and administrators how to use the features in Courseware's Manage Class Roster page.
Contact Cengage Representative
Your Cengage representative can support you in implementing your course or learning tools.
Display Alternative Text in Cengage Read
Visually impaired users can enable alternative text to understand images that are difficult to see.
Read the eBook Aloud in Cengage Read
You can make the eBook read text and alternative text out loud to support audio learning. This also makes content accessible if you are visually impaired. You can listen to the eBook in your preferred language or speed.
Enable Automatic Extensions for Your Class
You can set up an automatic extension policy for your class, for example, to always allow students a single extension per assignment with a 30% penalty. You can grant extensions manually even if you turn on automatic extensions.
Signed out of Moodle While Using Cengage Tool
You are signed out of Moodle when you try to add Cengage activity links while using Google Chrome.
Create a TA Account
Create a student Cengage account for yourself and contact Cengage Support Services to convert it to a Teaching Assistant (TA) account. A TA account has an instructor dashboard, and can view the course they're added to as an instructor. TA accounts may have limited abilities to view and affect the gradebook based on settings customized by the instructor.
Complete an In-Class Activity
Your teacher may assign you an activity to be completed during your class session. Depending on your teacher's preference, your score could be recorded in the gradebook.
Scroll Through the eBook in Cengage Read
Scroll vertically or horizontally through the pages of your eBook.
(LTI Advantage) Copy a WebAssign Course to a New LMS Course
Copy an existing WebAssign course to a new LMS course. You can copy your own WebAssign course or another instructor's course.
Disable Extension Requests for Your Class
You can turn off both automatic and manual extension requests for your class. You can grant extensions manually even if you turn off extension requests.
Create a Cengage Course in NGLSync
If your district uses Cengage bulk rostering services or a Single Sign-On (SSO) experience, your courses will be created and managed for you. Only teachers whose districts use self-enrollment or Google Classroom should create their own courses. If you don't know if you should create a course in NGLSync, contact your technology coordinator. Click Create Course . Select Start from scratch and click Continue . Select a product and click Continue . You can scroll through the products purchased by...
Integrate an Existing MindTap Course with LTI Advantage LMS
If you already created the MindTap course you want to integrate with LTI Advantage LMS — and no students are enrolled — integrate your existing course.
Transfer Students Between Sections
To transfer a student, they must be enrolled in the new section and their grades transferred to that section's gradebook. If needed, students should contact support to have their payment applied to the new section.
Cengage is Not Responding
If is not responding or working correctly, you can check its status at techcheck.cengage.com.
Questions or Assignments Not Shown in Class Insights
Some assignments or assignment questions might not be shown in Class Insights.
Is there a limit to the number of students per class?
No, there is currently no limit to the number of students per class. Schools do purchase a certain number of student licenses, and although we use soft-licensing, you should stay within the amount of licenses that were purchased.
Create an Account (US Higher Education)
Create a Cengage account to access your products and set up your course. If you use a learning management system (LMS) like Schoology or Canvas, you can access and create your Cengage account in your LMS.