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LMS Troubleshooting
Sometimes problems can occur with WebAssign and your Learning Management System.
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Troubleshooting and Support
Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error. Whatever the cause, these topics can help you understand and address some of the most common issues before contacting Customer Support.
NGLSync Troubleshooting
Sometimes problems can occur when managing your WebAssign courses through NGLSync.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
Unlink Google Classroom
If you decide not to use Google Classroom after linking your course, unlink Google Classroom.
Use WebAssign as a Student
Use Student View to experience WebAssign as a student. Switch to Student View when you create courses, set up Personal Study Plans, configure scoring and grading, schedule assignments, etc. to ensure that everything is working as you intended. This is also a great way to troubleshoot problems, like assignments not scoring correctly.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Brightspace Problems
Sometimes problems can occur with WebAssign and Brightspace.
Canvas Problems
Sometimes problems can occur with WebAssign and Canvas.
Cengage Listed Twice in LMS Content Market
When integrating a WebAssign course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Course Creation Error
An error message displays when you try to create a course.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Grade Sync Problems
Student grades in WebAssign do not sync to your LMS, or sync very slowly.
Links to WebAssign Courses or Activities Don't Work
When you click a link to a WebAssign course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Moodle Problems
Sometimes problems can occur with WebAssign and Moodle.
Sakai Problems
Sometimes problems can occur with WebAssign and Sakai.
Schoology Problems
Sometimes problems can occur with WebAssign and Schoology.
Signed out of Moodle While Using Cengage Tool
You are signed out of Moodle when you try to add WebAssign activity links while using Google Chrome.
WebAssign Course is not in Your LMS
After selecting Link to an existing course or section in your LMS, your WebAssign course does not display as an option.
Blackboard Syncing Errors
Some users who created their WebAssign course in Blackboard are unable to sync data between WebAssign and Blackboard. Courses must be created in WebAssign, then linked to in Blackboard.
Can't Register Google Classroom Students
Your course page shows the error message Students cannot be registered in your course until you correct your permission settings or unlink Google Classroom.