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LMS Troubleshooting

Sometimes problems can occur with WebAssign and your Learning Management System.

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WebAssign Instructor Help

WebAssign Instructor Help
Sign In / Account
Courses
Students
eBooks and Resources
Assignments
Exams
Scores and Answers
GradeBook
Class Insights
NGLSync K–12 Teacher Help
Create Questions
Troubleshooting and Support
Keyboard Shortcuts
Accessibility
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Using the Help System

Related information

Blackboard Problems
Not Automatically Signed in to WebAssign from Blackboard
Blackboard Not Available
Blackboard Syncing Errors
Brightspace Problems
Brightspace Link Not Shown
Brightspace Displays Page Not Found When Accessing WebAssign
Roster Drops and Transfers Not Synced
To access this assignment, open it first from your learning management system
Students Can't Open WebAssign Assignments From Brightspace
Duplicated Assignment Links in Brightspace
Scores for Manually Added Assignments Not Synced to Brightspace
Grades and Category Averages Not Synced to Brightspace
Scores Synced to Brightspace Are Incorrect
Synced Points Rounding Error in Brightspace
Timer Starts Immediately for Timed Assignments in Brightspace
Canvas Problems
Canvas Link Not Shown
Can't Add App in Canvas
Can't Edit the WebAssign Tool in Canvas
Roster Drops and Transfers Not Synced
To access this assignment, open it first from your learning management system
Students Can't Open WebAssign Assignments From Canvas
Scores for Manually Added Assignments Not Synced to Canvas
Grades and Category Averages Not Synced to Canvas
Scores Synced to Canvas Are Incorrect
Synced Points Rounding Error in Canvas
Timer Starts Immediately for Timed Assignments in Canvas
Moodle Problems
Moodle Link Not Shown
Roster Drops and Transfers Not Synced
Sakai Problems
Sakai Link Not Shown
Roster Drops and Transfers Not Synced
Schoology Problems
Schoology Link Not Shown
Roster Drops and Transfers Not Synced
Wrong Product/Course in LMS
Links to WebAssign Courses or Activities Don't Work
Signed out of Moodle While Using Cengage Tool
Course Creation Error
WebAssign Course is not in Your LMS
Cengage Listed Twice in LMS Content Market
General Error Message Displays
Grade Sync Problems
Allow Cookies in Chrome
Allow JavaScript in Chrome
Allow Pop-Up Windows in Chrome
Allow Pop-Up Windows in Microsoft Edge
Allow Pop-Up Windows in Safari
Can't Find Cengage Content in Blackboard

WebAssign Instructor Help

WebAssign Instructor Help
Sign In / Account
Courses
Students
eBooks and Resources
Assignments
Exams
Scores and Answers
GradeBook
Class Insights
NGLSync K–12 Teacher Help
Create Questions
Troubleshooting and Support
Keyboard Shortcuts
Accessibility
More Information
Using the Help System

About this article

Applies to: Instructor Help, Troubleshooting and Support
Learning platform: WebAssign
Help area: Instructor Help

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