Access an Expired Course

In an expired course, you can access: Grades Old tests and assignments Your eBook and media resources You cannot complete tests or assignments after the course end date.

Access Course Resources (eBook, audio, and video)

Video Tutorial: Access Student eBook Related information Access eBooks Companion Sites

Access eBooks

Access eBooks in Spark.

Add Bookmarks

Bookmark important content in your course materials or assignments to review later. Your bookmarks are saved in the Study Hub and can be accessed across browsers and devices.

Allow Cookies in Chrome

Go to chrome://settings/cookies. Select Allow third-party cookies .

Allow Cookies in Microsoft Edge

Click ⋯ › Settings . Click Cookies and Site Permissions . Click Manage and delete cookies and site data . Turn on Allow sites to save and read cookie data (recommended) .

Allow Cookies in Safari

You can't allow cookies only for specific sites. Click Safari › Settings . Click the Advanced tab. Clear Block all cookies . Click the Privacy tab. Clear Prevent cross-site tracking .

Allow JavaScript in Chrome

Go to chrome://settings/content/javascript. Select Sites can use JavaScript .

Allow JavaScript in Microsoft Edge

In Microsoft Edge, JavaScript is always enabled and you cannot disable it.

Allow JavaScript in Safari

Click Safari › Settings . Click the Security tab. Select Enable JavaScript .

Allow Pop-Up Windows in Chrome

Go to chrome://settings/content/popups. Next to Allowed to send pop-ups or use redirects , click Add and add each of the following domains: The domain used by your Learning Management System (LMS), for example, ncsu.blackboard.com [*.]cengage.com Related information Chrome help: Block or allow pop-ups

Allow Pop-Up Windows in Microsoft Edge

Click ⋯ › Settings . Click Cookies and Site Permissions . Under Site permissions , click Pop-ups and redirects . Turn off Blocked (recommended) . Related information Microsoft Edge help: Block pop-ups

Allow Pop-Up Windows in Safari

If not open already, open MindTap for K–12 in a browser tab. Click Safari › Settings . Click the Websites tab. Click Pop-up Windows . Select Allow for the following domains, if listed: The domain used by your Learning Management System (LMS), for example, ncsu.blackboard.com [*.]cengage.com Related information Safari help: Block pop-ups and unnecessary content

Assignments

Related information Complete Assignments Practice Complete an In-Class Activity

Browser Plugins

Some content and tools might require the following browser plugins.

Browser Settings

Configure the following settings in your web browser.

Can't Join Spark Course After Entering Incorrect Course Key

When joining a new Spark course, if you enter an incorrect course key, you cannot join the course after entering the correct course key.

Can't Open Resource Links

When you click a resource on the companion site, the resource does not open.

Change Email Address

Change Name

Change Password

Change Platform Language

Set your preferred language for buttons and labels in Spark.

Check Your System

Use the browser check tool to see if you need to update your browser or install missing plugins.

Companion Sites

Use the following steps to find your product. Go to eltngl.com . You can use the Browse the Catalogue tab, or the Search Products search bar to search for your product. On the product page, click Program Information › Companion Site . Click Student Companion Site . Related information Can't Open Resource Links

Complete Activities

Complete activities in the mobile app.

Complete an In-Class Activity

Your teacher may assign you an activity to be completed during your class session. Depending on your teacher's preference, your score could be recorded in the gradebook.

Complete Assignments

Complete assignments assigned to you by your teacher in Spark.

Complete Assignments

Complete assignments to build skills and demonstrate understanding.

Configure Browser Settings in Chrome

If needed, configure your browser settings in Chrome.

Configure Browser Settings in Microsoft Edge

If needed, configure your browser settings in Microsoft Edge.

Configure Browser Settings in Safari

If needed, configure your browser settings in Safari.

Contact Support

Contact customer support with additional questions.

Contact Support

Find out how to get personal support for Spark.

Contact Support

Contact customer support with additional questions.

Course Materials

Access materials for your MindTap for K–12 course.

Courses

In Spark, assignments and activities for each book are contained in a course.

Create Account

If this is your first time using Spark, create an account and join your course.

Create Account for Self-Study

If you do not have a teacher, create an account and join your self-study course.

Disable Homework Help in Chrome

You can disable the Homework Help feature in Google Chrome that provides AI-generated answers to educational content.

Downloading activities to complete them offline

How to download content To complete Activities offline you must download them first. Before downloading them ensure that you have a stable connection to the Internet. The app will display a warning image if you are not connected (offline): Click the download button next to any: Activity: to download a specific Activity. Lesson: to download all Activities within a Lesson. Unit: to download all Activities within a Unit. Assignment : to download all Activities within an Assignment. This option is...

Edit ReadSpeaker Settings

ReadSpeaker is not available for all content. Open your course material. Click to open ReadSpeaker. Click . Adjust your settings. To do this Do this Show the text being read aloud in a different color Set Text highlighting to On . Control which text is highlighted Set Highlighting options to: Word and sentence Sentence only Word only No highlighting Change highlighted text colors Select a Word color and Sentence color to change the highlight color. Select a Text color to change the text being...

Forgot Password

Reset Password with Email On learn.eltngl.com , click Sign in . Click Forgot password? Enter your email address and click Forgotten Password Request . Follow the instructions sent to your email. Ask Instructor to Reset Password Ask your instructor to rest your password. Your instructor will either create a temporary password for you or send you an email with a link to reset your password. If your instructor gives you a temporary password, sign in to Spark with that password. You will be...

General Error Message Displays

A General Error message displays and the action you were attempting is not successful.

Getting Started

Related information CNOWv2 Smart Start Checklist CNOWv2 Essentials Slide Deck

Grades

View your child's grades and track their progress on assignments and tests. Related information View Assignment Grades View Test Grades Unlock Awards

Highlight Text

Mark important content to review later. Your highlighted text is saved in the Study Hub .

Instructor Steps for Reuse

Sign in to the Instructor Center at login.cengage.com/ssoinstructor/mydashboard.htm faculty.cengage.com . Click My Library . Click My Courses . Select the textbook or product for your course. Click Manage Courses . If you do not see Manage Courses , select the textbook or product for your course. Click Create Course . Click Create Course Masters & Sections . In the Instructor Resource Center, navigate to your course, course master, or section. Select the textbook or product for your course....

Join a Course

Enroll in a teacher-led Spark course with your existing account.

Join a Course for Self-Study

If you do not have a teacher, join a new self-study course with your existing Spark account.

Joined Wrong Course

Cause Most likely, when you registered for Spark, you clicked Not studying with a teacher? and got a course key for a self-study course instead of using the course key from your instructor. Use your instructor's course key to transfer out of the self-study course and into the instructor-led course. Your work is not copied to the new course. You must repeat any activities you have already completed to receive credit in your new course. Resolution In Spark, click › My Account . Your profile...

Keyboard Shortcuts

Keyboard shortcuts can be used in MindTap for K–12. The shortcuts cover various tasks for Windows and Mac functions.

Links to MindTap for K–12 Courses or Activities Don't Work

When you click a link to a MindTap for K–12 course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.

LMS Troubleshooting

Sometimes problems can occur with MindTap for K–12 and your Learning Management System.

Manage Account

To access your account menu, click › My Account . Your profile displays: Student Your personal information. You can change your preferred language here. My courses Information about all your courses. This includes: Course name Course start and end dates Course key You can join a new course from here. Related information Change Email Address Change Name Change Password Forgot Password Change Platform Language

Messages

Send and receive messages from your instructor directly in Spark.

Microsoft Office

SAM 365 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2021 Home, Premium, or University macOS 10.14 or later Microsoft 365 Home/Premium subscription or Microsoft Office 2021 Home/Student Not compatible with Microsoft Office Online. Office Online files have a different structure than files created on the desktop version of Office. SAM 2019 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2019 Home, Premium, or University macOS 10.14 or...

Microsoft Office

Cengage regularly updates MindTap for K–12 to remain current with Microsoft updates and the evolving learning needs of students and instructors. SAM 365 and 365/2021 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2021 Home, Premium, or University macOS 10.14 or later Microsoft 365 Home/Premium subscription or Microsoft Office 2021 Home/Student Not compatible with Microsoft Office Online. Office Online files have a different structure than files created on the...

MindTap for K–12 is Not Responding

If MindTap for K–12 is not responding or working correctly, you can check its status at techcheck.cengage.com.

MindTap for K–12 on iPad

Most MindTap for K–12 features are available on iPad, but some features require a desktop or laptop computer.

MindTap Help for Elementary Students

Related information Getting Started System Requirements Check Your System Allow Cookies in Chrome Allow Cookies in Microsoft Edge Allow Cookies in Safari Allow JavaScript in Chrome Allow JavaScript in Microsoft Edge Allow JavaScript in Safari Allow Pop-Up Windows in Chrome Allow Pop-Up Windows in Microsoft Edge Allow Pop-Up Windows in Safari Browser Settings Configure Browser Settings in Chrome Disable Homework Help in Chrome Configure Browser Settings in Microsoft Edge Configure Browser...

More Information

See the following resources for more information or help with specific issues.

NGLSync Troubleshooting

Sometimes problems can occur when signing in to your MindTap for K–12 courses through NGLSync.

No Course Key for Spark

You're trying to create an account or join an Spark course, but you don't have a course key.

Online Placement Test

The National Geographic Learning Young Learner Online Placement Test determines your current English proficiency level, so you can be placed in the most suitable class to help you progress.

Online/Offline synchronization

Activities completed in the app will sync to the Spark available in your web browser at learn.eltngl.com. If you are offline, the app will report any progress, scores, and answers in the app as soon as you connect to the internet again.

Open Materials

Launch your course to view your textbook and assignments.

Platform Languages

Spark can display buttons, labels, and instructions in your preferred language.

Practice

Complete unassigned activities and games for extra practice.

Prepare for the Test

Before you begin your placement test: Have a working microphone. It will be used for the speaking part of the test. Allow yourself enough time to take the entire test. The test has four different parts. You will only have one try to take the test. You cannot restart the test after stopping.

Reusable content for Spark

In an expired course, you can access: Grades Old tests and assignments Your eBook and media resources You cannot complete tests or assignments after the course end date. To display options for the course, hover over the course. You cannot delete or edit courses that display . These courses were created by the Spark administrator for your school. Teacher or Student-Led Teacher-led You have a teacher who is part of a school. The teacher tracks your grades and progress and might manage enrollment....

Review Your Test

Depending on your instructor's preference, you may be able to review and see all your correct and incorrect answers after your test has been graded.

Select Your Course

Only one course at a time is shown.

Sign In

Click the language selector menu in the upper-right corner to select your preferred language. Sign in at learn.eltngl.com . Click Sign in . Enter your Username and Password . Click Sign in . Sign in for the First Time If your instructor created your account for you, you might receive an email from Spark with a link to create a password. Use this link to sign in for the first time. Open the welcome email and click Set Password . Your Spark account opens in a new window. Enter your password in...

Sites to Allow

For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.

Sites to Allow

To ensure that Cengage learning platforms work correctly, the following sites should not be blocked by firewalls. Browsers should also allow cookies and pop-up windows for these sites.

Spark

Young learners and their parents can use Spark to: Read the textbook Access audio and video resources Complete assignments Take tests Play games Communicate with their teacher View their progress You can access Spark in your browser, or download your course materials to use offline with the mobile app. Related information Create Account Self-Study Access Olp System Requirements for Sites to Allow Platform Languages

Spark App

The Spark – NGL app gives you access to the Spark for an offline experience that syncs across devices and logins.

Spark Course Key Lookup

If you do not have a teacher, get your course key to enroll in self-study courses in Spark.

Students Asked for Payment

Your K–12 school district has purchased access to MindTap for K–12 for its students, but when you create an account and sign in at the main Cengage home page, you are told your trial access will expire and asked for payment.

System Requirements

Supported Browsers Windows Chrome 135 and 136 Edge 134 and 135 macOS Chrome 135 and 136 Safari 17 and 18 Chrome OS Chrome 135 and 136 iOS Safari 18 (iPad only) Other browsers and versions, such as Firefox, might also work but are not supported. If you have problems when using an unsupported browser version, try using a supported browser version before contacting Customer Support. Workstation Recommendations Download bandwidth: 5+ Mbps RAM: 2+ GB CPU: 1.8+ GHz / multi-core Display: 1366 × 768,...