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LMS Troubleshooting
Sometimes problems can occur with WebAssign and your Learning Management System.
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Troubleshooting and Support
Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error. Whatever the cause, these topics can help you understand and address some of the most common issues before contacting Customer Support.
NGLSync Troubleshooting
Sometimes problems can occur when managing your WebAssign courses through NGLSync.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
Unlink Google Classroom
If you decide not to use Google Classroom after linking your course, unlink Google Classroom.
Use WebAssign as a Student
Use Student View to experience WebAssign as a student. Switch to Student View when you create courses, set up Personal Study Plans, configure scoring and grading, schedule assignments, etc. to ensure that everything is working as you intended. This is also a great way to troubleshoot problems, like assignments not scoring correctly.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Brightspace Problems
Sometimes problems can occur with WebAssign and Brightspace.
Canvas Problems
Sometimes problems can occur with WebAssign and Canvas.
Cengage Listed Twice in LMS Content Market
When integrating a WebAssign course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Course Creation Error
An error message displays when you try to create a course.