Access an Expired Course

In an expired course, you can access: Grades Old tests and assignments Your eBook and media resources You cannot complete tests or assignments after the course end date.

Access Course Resources (eBook, audio, and video)

Video Tutorial: Access Student eBook Related information Access eBooks Companion Sites

Access eBooks

Access eBooks in Spark.

Assignments

Related information Complete Assignments Practice Complete an In-Class Activity

Can't Join Spark Course After Entering Incorrect Course Key

When joining a new Spark course, if you enter an incorrect course key, you cannot join the course after entering the correct course key.

Can't Open Resource Links

When you click a resource on the companion site, the resource does not open.

Change Email Address

Change Name

Change Password

Change Platform Language

Set your preferred language for buttons and labels in Spark.

Companion Sites

Use the following steps to find your product. Go to eltngl.com . You can use the Browse the Catalogue tab, or the Search Products search bar to search for your product. On the product page, click Program Information › Companion Site . Click Student Companion Site . Related information Can't Open Resource Links

Complete Activities

Complete activities in the mobile app.

Complete an In-Class Activity

Your teacher may assign you an activity to be completed during your class session. Depending on your teacher's preference, your score could be recorded in the gradebook.

Complete Assignments

Complete assignments assigned to you by your teacher in Spark.

Contact Support

Contact customer support with additional questions.

Contact Support

Find out how to get personal support for Spark.

Courses

In Spark, assignments and activities for each book are contained in a course.

Create Account

If this is your first time using Spark, create an account and join your course.

Create Account for Self-Study

If you do not have a teacher, create an account and join your self-study course.

Downloading activities to complete them offline

How to download content To complete Activities offline you must download them first. Before downloading them ensure that you have a stable connection to the Internet. The app will display a warning image if you are not connected (offline): Click the download button next to any: Activity: to download a specific Activity. Lesson: to download all Activities within a Lesson. Unit: to download all Activities within a Unit. Assignment : to download all Activities within an Assignment. This option is...

Forgot Password

Reset Password with Email On learn.eltngl.com , click Sign in . Click Forgot password? Enter your email address and click Forgotten Password Request . Follow the instructions sent to your email. Ask Instructor to Reset Password Ask your instructor to rest your password. Your instructor will either create a temporary password for you or send you an email with a link to reset your password. If your instructor gives you a temporary password, sign in to Spark with that password. You will be...

Grades

View your child's grades and track their progress on assignments and tests. Related information View Assignment Grades View Test Grades Unlock Awards

Instructor Steps for Reuse

Sign in to the Instructor Center at login.cengage.com/ssoinstructor/mydashboard.htm faculty.cengage.com . Click My Library . Click My Courses . Select the textbook or product for your course. Click Manage Courses . If you do not see Manage Courses , select the textbook or product for your course. Click Create Course . Click Create Course Masters & Sections . In the Instructor Resource Center, navigate to your course, course master, or section. Select the textbook or product for your course....

Join a Course

Enroll in a teacher-led Spark course with your existing account.

Join a Course for Self-Study

If you do not have a teacher, join a new self-study course with your existing Spark account.

Joined Wrong Course

Cause Most likely, when you registered for Spark, you clicked Not studying with a teacher? and got a course key for a self-study course instead of using the course key from your instructor. Use your instructor's course key to transfer out of the self-study course and into the instructor-led course. Your work is not copied to the new course. You must repeat any activities you have already completed to receive credit in your new course. Resolution In Spark, click › My Account . Your profile...

Manage Account

To access your account menu, click › My Account . Your profile displays: Student Your personal information. You can change your preferred language here. My courses Information about all your courses. This includes: Course name Course start and end dates Course key You can join a new course from here. Related information Change Email Address Change Name Change Password Forgot Password Change Platform Language

Messages

Send and receive messages from your instructor directly in Spark.

Microsoft Office

SAM 365 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2021 Home, Premium, or University macOS 10.14 or later Microsoft 365 Home/Premium subscription or Microsoft Office 2021 Home/Student Not compatible with Microsoft Office Online. Office Online files have a different structure than files created on the desktop version of Office. SAM 2019 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2019 Home, Premium, or University macOS 10.14 or...

No Course Key for Spark

You're trying to create an account or join an Spark course, but you don't have a course key.

Online Placement Test

The National Geographic Learning Young Learner Online Placement Test determines your current English proficiency level, so you can be placed in the most suitable class to help you progress.

Online/Offline synchronization

Activities completed in the app will sync to the Spark available in your web browser at learn.eltngl.com. If you are offline, the app will report any progress, scores, and answers in the app as soon as you connect to the internet again.

Platform Languages

Spark can display buttons, labels, and instructions in your preferred language.

Practice

Complete unassigned activities and games for extra practice.

Prepare for the Test

Before you begin your placement test: Have a working microphone. It will be used for the speaking part of the test. Allow yourself enough time to take the entire test. The test has four different parts. You will only have one try to take the test. You cannot restart the test after stopping.

Reusable content for Spark

In an expired course, you can access: Grades Old tests and assignments Your eBook and media resources You cannot complete tests or assignments after the course end date. To display options for the course, hover over the course. You cannot delete or edit courses that display . These courses were created by the Spark administrator for your school. Teacher or Student-Led Teacher-led You have a teacher who is part of a school. The teacher tracks your grades and progress and might manage enrollment....

Review Your Test

Depending on your instructor's preference, you may be able to review and see all your correct and incorrect answers after your test has been graded.

Select Your Course

Only one course at a time is shown.

Sign In

Click the language selector menu in the upper-right corner to select your preferred language. Sign in at learn.eltngl.com . Click Sign in . Enter your Username and Password . Click Sign in . Sign in for the First Time If your instructor created your account for you, you might receive an email from Spark with a link to create a password. Use this link to sign in for the first time. Open the welcome email and click Set Password . Your Spark account opens in a new window. Enter your password in...

Sites to Allow

For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.

Spark

Young learners and their parents can use Spark to: Read the textbook Access audio and video resources Complete assignments Take tests Play games Communicate with their teacher View their progress You can access Spark in your browser, or download your course materials to use offline with the mobile app. Related information Create Account Self-Study Access Olp System Requirements for Sites to Allow Platform Languages

Spark App

The Spark – NGL app gives you access to the Spark for an offline experience that syncs across devices and logins.

Spark Course Key Lookup

If you do not have a teacher, get your course key to enroll in self-study courses in Spark.

System Requirements for Spark

Spark Platform Sign in to the Spark platform at learn.eltngl.com to join a course, access the eBook and audio/video resources, complete activities, and view your grades. Windows (64-bit) 7 Chrome latest version Firefox latest version Windows 10 Edge latest version MacOS 10.15 or later Safari latest version iPad 2 or later Safari latest version iPhone 7 or later Safari latest version Android 7.0 Chrome latest version Spark App The Spark app lets students download their eBook, audio and video...

Take a Test

You can take tests assigned to you by your instructor in your Spark dashboard.

Take the Online Placement Test

The Online Placement Test is timed. The timer starts when you open the test. It includes questions for grammar, vocabulary, listening, and reading. There are two short speaking activities. Make sure your microphone is working properly. You have one try to take the test. The Online Placement Test is not available on the mobile app. You must use a browser to access and take the test. Video Tutorial: Take the Young Learner Online Placement Test Sign in to Spark. If prompted, set a new password....

Tests

The Tests tab allows you to access and complete tests assigned to you, and review your correct and incorrect answers. Your assigned tests display in a list view under the Complete and Incomplete tabs.

Troubleshooting

Related information No Course Key Joined Wrong Course Course Key Incorrect Can't Open Resource Links Contact Support Open a Support Case

Unlock Awards

As you complete assignments, you unlock awards.

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

View Assignment Grades

Track your child's progress on assignments and view their grades.

View Test Grades

View your child's grades on tests.